Challenge
Admins needed safer, more efficient community tools
The existing mobile app lacked admin functionality such as organizing posts by similarity and controlling community membership.
This compromised the efficiency and safety of virtual community management.
Solution
A dedicated admin panel
The solution introduced a dedicated admin panel for inviting users, accepting or rejecting membership requests, creating and assigning post categories, and keeping communities safer and better organized.
Admins can use multiple invitation options, send bulk invites, add contacts from the address book, include message text, and receive success feedback after invitations.
Research
Interviewing admins around real duties
The usability script asked admins about responsibilities, communication methods, management scenarios, current pain points, and desired automation or mobile functionality.
Customer validation showed that admins need control over community membership, community visibility, and flexible posting categories relevant to each community.
Outcome
Client work, interviews, and collaboration
This project gave me firsthand experience working with a real client, drafting interview scripts, facilitating and moderating interviews, and using research methods including interviews, surveys, and card sorting.
It was also my first time collaborating with a diverse team, strengthening teamwork and communication skills.
Artifacts
Design evidence
Let's work together.
Have a product idea, portfolio question, or UX challenge? I'd love to hear about it.
Email Areej